How petron88 collects, uses, stores, and protects your personal data.
petron88 collects registration details, payment information, gaming activity, device data, and communications necessary to operate your account securely and in compliance with AML requirements.
All personal data is encrypted at rest and in transit using 256-bit SSL. Access is restricted to authorised personnel only, and internal data access is logged and audited on a regular basis.
petron88 shares your data only with payment processors, identity verification partners, and regulatory authorities as required by our operating licence. We do not sell personal data to third parties for marketing purposes.
You have the right to access, rectify, and request deletion of your personal data, subject to applicable law and our regulatory retention obligations. Submit requests via the petron88 support team.
petron88 uses essential cookies for session management and optional analytics cookies to improve platform performance. You may control cookie preferences through your browser settings at any time.
petron88 may send you promotional communications about offers and bonuses. You can opt out of marketing emails at any time via account settings or by contacting support. Transactional messages cannot be opted out of.
This Privacy Policy ("Policy") describes how petron88 ("petron88", "we", "us", "our"), the operator of the online gaming and sportsbook platform at petron88.club, collects, uses, stores, shares, and protects the personal data of its members and visitors ("you", "your"). This Policy applies to all users of the petron88 platform, including visitors who have not yet registered an account. By accessing or using petron88, or by registering as a member, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
1.1 petron88 is committed to protecting the privacy and personal data of its members. We recognise that the information you provide to us — whether at registration, during gameplay, or in communications with our team — is sensitive and deserves to be handled with care, transparency, and in accordance with applicable data protection law.
1.2 This Policy is intended to provide you with a clear understanding of what personal data petron88 collects about you, why we collect it, how we use it, and what control you have over it. If you have questions not answered in this Policy, please contact us at the details provided in Section 16.
2.1 For the purposes of applicable data protection legislation, petron88 is the data controller in respect of personal data collected and processed through the petron88 platform. As data controller, petron88 determines the purposes and means of processing your personal data and accepts responsibility for that processing.
2.2 Where petron88 engages third-party service providers to process personal data on its behalf (for example, payment processors and identity verification services), those providers act as data processors under our instruction and are contractually bound to handle your data in accordance with this Policy and applicable law.
3.1 Registration Data. When you create a petron88 account, we collect your full legal name, date of birth, residential address, Malaysian mobile number, and email address. This information is required to verify your identity, confirm your eligibility, and operate your account.
3.2 Identity Verification Data. As part of our Know Your Customer ("KYC") obligations, we may collect copies of government-issued identification documents, proof of address, and selfie photographs. KYC data is processed by our accredited identity verification partner and retained in accordance with our regulatory obligations.
3.3 Financial Data. We collect details of your deposit and withdrawal transactions, including payment method identifiers (e.g., the last four digits of a bank account or Touch 'n Go eWallet ID), transaction amounts, timestamps, and payment processor reference numbers. We do not store full card numbers or bank account credentials — these are handled by PCI-DSS compliant payment processors.
3.4 Gaming Activity Data. We record all game sessions, wagers placed, game outcomes, bonus usage, and account balance movements. This data is necessary for game integrity, dispute resolution, responsible gaming monitoring, and regulatory reporting.
3.5 Device and Technical Data. We automatically collect IP addresses, device identifiers, browser type and version, operating system, session timestamps, and geolocation data (derived from IP address). This data is used for fraud detection, security monitoring, and platform optimisation.
3.6 Communications Data. If you contact petron88 customer support via live chat or email, we retain records of those communications. This includes the content of your messages, timestamps, and the agent who handled your query. These records are used to resolve disputes and improve service quality.
3.7 Marketing Preferences. We record your opt-in or opt-out status for marketing communications and your engagement with promotional content (e.g., whether you opened a promotional email or claimed a bonus offer).
petron88 uses your personal data for the following purposes:
5.1 Contractual Necessity. The majority of petron88's data processing activities are necessary for the performance of the contract between petron88 and you as a registered member. This includes account management, payment processing, game delivery, and customer support.
5.2 Legal Obligation. Processing for KYC, AML, CTF compliance, and regulatory reporting is necessary to comply with petron88's legal obligations under its operating licence and applicable law.
5.3 Legitimate Interests. Processing for fraud prevention, security monitoring, and platform analytics is conducted on the basis of petron88's legitimate interest in operating a secure, fair, and commercially viable platform.
5.4 Consent. Processing for marketing communications is conducted on the basis of your consent, which you may withdraw at any time without affecting the lawfulness of prior processing.
6.1 petron88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes.
6.2 petron88 shares your personal data with the following categories of recipients:
6.3 In the event of a merger, acquisition, or sale of all or part of petron88's business, member data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
7.1 Some of petron88's service providers and game studios are located outside Malaysia. Where personal data is transferred internationally, petron88 takes steps to ensure that appropriate safeguards are in place, including contractual clauses that impose data protection obligations equivalent to those in this Policy.
8.1 petron88 retains your personal data for as long as your account is active and for a period of five (5) years following account closure. Extended retention periods may apply where required by regulatory obligation, active litigation, or an unresolved compliance investigation.
8.2 Marketing preference records are retained until you withdraw consent or request deletion. Technical logs are retained for a period of 12 months from the date of recording.
9.1 petron88 uses cookies and similar technologies to operate the platform, maintain your login session, and analyse usage patterns. The following categories of cookies are used:
9.2 You can manage or disable non-essential cookies at any time through your browser's cookie settings. Note that disabling certain cookies may affect the functionality of the petron88 platform.
10.1 Subject to applicable law, you have the following rights in relation to your personal data held by petron88:
10.2 To exercise any of these rights, contact petron88 customer support via live chat or at [email protected]. petron88 will respond to verified requests within 30 days.
11.1 With your consent, petron88 may send promotional communications including bonus offers, tournament announcements, and platform updates via email or in-platform notification.
11.2 You may withdraw consent for marketing communications at any time by updating your communication preferences in account settings or by contacting support. Withdrawal of marketing consent does not affect transactional communications such as deposit confirmations, withdrawal notifications, or security alerts.
12.1 petron88 does not knowingly collect personal data from persons under the age of 21. The petron88 platform is strictly for adults. If petron88 becomes aware that an account has been registered by a person under 21, the account will be immediately closed and any associated data deleted, except where retention is required for legal or regulatory compliance.
13.1 petron88 implements technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These measures include 256-bit SSL encryption for all data in transit, encryption at rest for sensitive data fields, role-based access controls, multi-factor authentication for internal systems access, and regular penetration testing and security audits by independent cybersecurity firms.
13.2 Notwithstanding these measures, no internet transmission is completely secure. petron88 cannot guarantee the absolute security of data transmitted to or from the platform and members accept this residual risk by using the service.
14.1 The petron88 platform does not include links to third-party websites. This Policy applies solely to data collected and processed by petron88 through the petron88.club platform. petron88 accepts no responsibility for the privacy practices of any third-party services, including payment providers, whose interfaces you may access in connection with petron88 transactions.
15.1 petron88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or the services we offer. Material changes will be communicated to members via the registered email address or a prominent platform notification at least 14 days before taking effect. Your continued use of petron88 following notification of changes constitutes acceptance of the updated Policy.
For questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact petron88's Data Protection team via live chat on the platform (available 24/7) or by writing to: [email protected]. Please include "Privacy Request" in the subject line of your communication to ensure your query is routed to the correct team.
Play with confidence — your data is secure, your identity is protected, and your rights are respected.